'
'

Terms & Conditions

Marshall & McCourt’s Terms & Conditions 

Website Use

By accessing this website you agree to be bound by these terms and conditions. Marshall and McCourt reserve the right to vary or amend these terms and conditions at any time. This website is provided on an “as is” and “as available” basis without any representation or endorsement.

Although we will use reasonable endeavours to verify the accuracy of the information in this web site, Marshall and McCourt does not make any warranties, express or implied, in relation to its accuracy. Furthermore, Marshall and McCourt cannot accept responsibility for any errors or omissions and reserve the right to vary, amend or cancel any of the arrangements featured on this website should they find such alterations necessary.

You acknowledge and agree that the material and content contained within this website is made available for your own personal non-commercial use only and that you may not copy or otherwise use the material for any other purpose.

You further acknowledge and agree that all rights, the material and content of this website are owned by or licensed to Marshall and McCourt. You undertake not to copy, store, distribute or alter any part of this website without the prior written permission of Marshall and McCourt or in accordance with the Copyright, Designs and Patents Act 1988.

Terms & Conditions For The Installation of Our Products and Services

Click here to download a PDF with our standard business T&Cs for the installation of all our products and services.

Complaints Procedure

A complaint is any expression of dissatisfaction by our customers where they want us to do something about it. Where a customer has a complaint, we will consider it and try to find an agreed course of action to resolve the complaint speedily and effectively to the customer’s satisfaction. Click here to find our complaints procedure.

 

Customer Warranty For Installation Services

Marshall and McCourt Plumbing & Heating Contractors Ltd. offers warranty cover for the products supplied by us. Click here to find out everything you need to know about the warranty we offer.

 

Cancelling Your Contract

You can find information about your right to cancel your contract in our quotation. If you do want to cancel your contract, you must let us know in a clear statement (e.g. a letter sent by post, fax or email). You may use the downloadable PDF cancellation form below to do this.

 

Express Request For Work to Commence

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 came into effect in June 2014 and are relevant to domestic/consumer contracts.

For ‘off-premises’ and ‘distance’ sales contracts the cancellation period starts when the customer signs the contract and ends 14-days after all the goods relating to the contract are delivered to the customer’s home.

There can be occasions however, when both the company and the consumer want the work to start within the cancellation period. Under the regulations the consumer can make an ‘express request’ confirming that they are happy for work to begin within the “cancellation period”.

Please note: if you make an ‘express request’ for the work to start, you can still cancel within the cancellation period if the installation is not finished. However, if you do cancel after making the ‘express request’ you will be liable for any work performed up to the point of cancellation. 

Download the Express Request for Work form below.

DOWNLOADS

Useful Forms

Contract Cancellation Form

Express Request for Work Form